Already know what this will say, because Predictive Analytics is your thing!
You know the value of anticipating customer behavior – will they stay, will they go, will they buy more – is what enables a business to allocate resources efficiently, and creating a crystal ball to predict the future is what inspires you. More data is no problem here… millions of customer relationships across multiple products yields a data playground measured in terabytes, and you’ve got ‘been there, done that’ experience. You’re a technique chameleon, evolving your toolset and modeling approaches to wring out the last drops of performance possible to maximize your impact on the business. And your endgame is a suite of machine learning models that could do this work for you!
What you get to do:
Predict the next actions of every consumer doing business with AT&T!
From purchase to retention, from upsell to cross-sell, and for all spaces in between, you’ll get to build Predictive Models that anticipate outcomes. Beyond building laser-accurate models, you’ll be an advocate for your work by partnering with clients to convey the drivers influencing those outcomes, and the behaviors and characteristics of those likely to act – or not. You’ll challenge the conventional approach of building a model and simply rescoring it each month, employing new machine learning techniques for real-time scoring and automated calibration.
As the successful candidate, you will:
Build out customer-level models for Wireless, Broadband, and Video (and combinations of all types)
Identify key segments / clusters of customers who will act – and those who won’t – and learn what drives the difference… and how to create opportunities from these learnings
Work closely with pricing, marketing, credit & collections, finance, and retention to improve their ability to acquire, serve, and retain every customer household while maintaining profitability for our shareholders
You’ll report to the Director of Predictive Analytics and Customer Valuation for AT&T Mobility and Entertainment Group, but can grow your personal brand across several organizations as the expert on customer value.
10+ years in advanced analytics field
Experience in predictive modeling, with buy, churn, upsell, and cross-sell examples
SAS is fine, but R, Python, H20, and other languages will be a plus
Ability to translate complex analysis into simplified actionable insights
Advanced degree in Analytics, Computational Science, Computer Science, or Technical MBA
AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
Additional Salary Information: #LifeAtATT is seriously rewarding. We always offer great compensation, but you’ll also get paid training and tuition reimbursement – so you can stay on top of your game. And our health insurance, savings plan and other awesome benefits mean you can enjoy your career with real peace of mind.
At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be a global leader in the Telecommunications, Media and Technology industry.
Fast, highly secure and mobile connectivity – to everything on the internet, everywhere, at every moment and on every device – ...is what drives us. It’s reflected in our mission:
Connect people with their world, everywhere they live, work and play…and do it better than anyone else.